LEGAL

Terms of Use

Last updated: 2 November 2026.

These Terms form a binding agreement between you and VISEO COMPANY LIMITED when you create an account, create or manage a campaign, make a contribution, or otherwise use an authenticated or transactional Weeboon service. Mandatory rights under applicable law are not excluded.

1. Operator, scope and acceptance

VISEO COMPANY LIMITED (Thai: บริษัท วิเสโอ จำกัด; company registration no. 0105560173729), a company established in Thailand and operating under the Weeboon brand (“Weeboon”, “we”, “us” or “our”), operates www.weeboon.com and the related services (the “Services”). Our contact address is 1697/148, 14th Floor, Lat Phrao Road, Samsen Nok, Huai Khwang, Bangkok 10310, Thailand. You may contact support@weeboon.com.

These Terms include the Privacy Notice, Cookie and Tracking Policy, Copyright and Content Removal Policy, Safety and Concerns information, and any specific terms shown before a transaction. If specific transaction terms conflict with these Terms, the specific terms govern that transaction, subject to mandatory law.

Public browsing does not by itself create an account contract. By taking an action for which acceptance is requested, you confirm that you have read and accepted the version presented to you.

2. Eligibility and accounts

Weeboon accounts are limited to people aged 20 or older. People under 20 may browse public pages but must not create or use an account, create a campaign or use authenticated features. The age confirmation is a declaration and not identity verification.

You must provide accurate, current information, protect your login credentials and promptly notify us of suspected unauthorised access. You are responsible for activity performed through your account unless caused by Weeboon's breach of duty or another circumstance for which the law makes Weeboon responsible. Accounts are personal and may not be sold or transferred without our written approval.

Campaign creators and persons requesting withdrawals may be required to provide identity, beneficiary, authority, bank, tax, fraud-prevention or other compliance information. We may delay or refuse account activation, campaign publication, payment processing or withdrawal where reasonably necessary to verify information, prevent harm, comply with law or follow a payment provider's requirements.

3. Platform role and campaign responsibility

Weeboon provides a technology platform for donation-based crowdfunding. Unless Weeboon expressly states otherwise, Weeboon does not organise, sponsor, endorse or guarantee a campaign and is not the campaign creator, beneficiary, donor, financial adviser, charity, trustee, bank or insurer. A contribution does not purchase equity, interest, repayment rights or a financial return.

The campaign creator is responsible for the truth, completeness and continuing accuracy of the campaign, the lawful use of funds, updates to contributors, delivery of any promise expressly made by the creator, taxes and compliance with laws applicable to the campaign. Contributors must make their own assessment. We may review campaigns for safety or compliance, but review is not a guarantee, background check or verification of every statement.

Campaigns are not required to reach their target unless specific campaign terms say otherwise. Campaign visibility, ranking or recommendation may take account of relevance, recency, completeness, engagement, funding progress, safety signals and editorial judgment. We do not currently sell campaign ranking; any future paid placement must be identified as such.

4. Contributions, payment and refunds

Contributions are voluntary payments to support the campaign identified at checkout. The amount, currency, available payment method, processing charge and other material transaction information shown at checkout form part of the transaction. Payment providers and banks process and settle payments under their own terms. A contribution is complete only after successful authorisation and settlement.

Completed contributions are generally final because campaign funds may become available for withdrawal. This does not remove any refund, reversal, chargeback or consumer right required by law. Weeboon may cancel, reverse, hold or refund a contribution where reasonably necessary because of duplicate payment, technical error, suspected fraud, illegality, payment-provider instruction, campaign suspension, inability to pay the intended beneficiary or another documented protective reason. Refund timing and deductions may depend on the payment provider and funds still available.

A contributor who believes a payment was unauthorised or materially mistaken should contact us promptly and also follow the applicable bank or payment-provider process. Contributors must not misuse chargebacks.

5. Fees, withdrawals and taxes

Weeboon currently deducts a 5% platform fee from contributions received for a campaign. Payment-processing fees and any fixed charge depend on the method and are displayed on the Fees page or at checkout. Bank or intermediary charges may apply to withdrawals. We may change fees prospectively after clear notice; a change does not retroactively alter a completed contribution.

Campaign balances shown on the Site are provisional and may be adjusted for unsettled payments, refunds, reversals, chargebacks, processing costs, fraud losses, corrections and amounts required by law. Withdrawal requests are subject to identity and bank verification, available settled funds and compliance review. Published processing times are estimates, not guarantees.

Creators, beneficiaries and contributors are responsible for obtaining their own tax advice and for taxes, reporting or withholding applicable to them. Weeboon may withhold or report amounts where required by law.

6. Prohibited use and campaigns

You must not use the Services for unlawful, fraudulent, misleading, abusive, discriminatory, exploitative or dangerous activity; money laundering; sanctions evasion; impersonation; unauthorised collection or publication of personal data; infringement of intellectual-property or privacy rights; malware; manipulation of payment or platform systems; or interference with another person's use of the Services.

Campaigns must accurately identify their purpose and beneficiary and must not concern illegal goods or services, financial investments or promised financial returns, political fundraising prohibited by Weeboon policy, or content that violates the Safety and Concerns information. We may request evidence and may reject, restrict or remove a campaign where reasonably necessary. We will consider context, severity, user safety, legal duties and available evidence.

7. User content and personal data in campaigns

You retain ownership of content you submit. You grant Weeboon a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, translate where requested, display, distribute and technically adapt that content only as reasonably necessary to operate, secure, promote and improve the campaign and Services, comply with law, preserve evidence and exercise legal rights. The licence ends when the content is deleted from active systems, except for public copies made by others, reasonable backup cycles and material retained for legal, fraud, safety or dispute purposes.

You must have all rights and permissions needed for content you submit. You must not publish another person's private or sensitive personal data—including health, disability, religion or biometric information—unless publication is lawful and the person has given informed, explicit permission or another specific legal exception applies. You must be able to provide evidence of that authority. We may redact or remove personal data to protect the person concerned.

8. Intellectual property and content removal

Weeboon and its licensors own the Site, software, design, branding and Weeboon-created content. Except as allowed by law or expressly authorised, you may not copy, scrape, reverse engineer, sell, sublicense or create derivative commercial services from them.

We respond to sufficiently complete copyright notices and counter-notifications under our Copyright and Content Removal Policy and applicable Thai law. We may remove or disable access to apparently unlawful or infringing material and may suspend or terminate repeat infringers in appropriate circumstances. We do not waive any procedure or defence available under Thai law or, where applicable, another jurisdiction's law.

9. Privacy and communications

Our Privacy Notice explains how VISEO COMPANY LIMITED processes personal data. Optional marketing, analytics and advertising require the choices described there and in the Cookie and Tracking Policy. Service, security, campaign, contribution, withdrawal and legal messages are not marketing and may be sent where necessary to perform the contract, protect users or comply with law.

10. Third-party services

The Services may link to or use payment providers, banks, identity providers, social networks and other third parties. Their separate terms and privacy practices apply to their services. Weeboon is responsible for its own acts and for providers to the extent required by applicable law, but does not control independent third-party services.

11. Suspension, removal and termination

We may restrict content, delay a withdrawal, suspend a campaign or account, or terminate access where reasonably necessary because of a Terms violation, legal or regulatory request, fraud or security risk, harm to users, payment-provider requirement, prolonged inactivity or discontinuation of a service. We will give the affected user written notice, the principal reason and a contact or objection route where required. Where Thailand's digital-platform rules require advance notice of termination, we will give at least 30 days' notice. Advance notice may be omitted or shortened where law permits, including for a serious or repeated violation, urgent harm, fraud, security, a legal or authority direction, or a reason that cannot lawfully be disclosed.

You may request account closure through support@weeboon.com. Closure does not cancel completed transactions, payment obligations, disputes, lawful retention or provisions that by nature survive, including intellectual-property, liability, evidence, governing-law and dispute provisions.

12. Availability and changes to the Services

We aim to provide reliable Services but do not promise uninterrupted or error-free operation. Maintenance, security events, payment-provider outages, force majeure and legal requirements may affect availability. We may modify or discontinue features, while taking reasonable measures required by law to protect users and pending balances.

13. Disclaimers and liability

To the extent permitted by law, campaigns and user content are provided by their creators and Weeboon does not warrant that they are accurate, safe, lawful or successful. Nothing in these Terms excludes liability or a remedy that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, gross negligence, or death or personal injury where exclusion is prohibited.

Subject to the preceding sentence, Weeboon is not liable for indirect or unforeseeable loss, loss caused by a user's unlawful act, or a creator's failure to use funds as represented where Weeboon has complied with its own legal duties. Any limitation is applied only to the extent it is fair, reasonable and enforceable under applicable consumer and unfair-contract law.

14. Responsibility for claims

If your unlawful campaign, content, misuse of the Services or material breach causes a third-party claim against Weeboon, you are responsible for the resulting reasonable loss and cost to the extent caused by your act and permitted by law. This does not require you to compensate Weeboon for Weeboon's own negligence, unlawful conduct or breach, and does not limit mandatory consumer rights.

15. Complaints and disputes

Send service complaints to support@weeboon.com with the account or campaign concerned, what happened and the remedy requested. We will acknowledge the complaint and aim to give a substantive response within 30 days, although complex, payment, fraud or authority-dependent matters may take longer. You may also use any competent regulator, consumer authority, payment-provider procedure or court process available by law.

16. Governing law and courts

These Terms and the Services are governed by Thai law. The courts of Thailand have jurisdiction, but this clause does not deprive a consumer of a mandatory forum, remedy or protection that applicable law does not allow the consumer to waive.

17. Changes to these Terms

We may update these Terms for legal, security, service or operational reasons. We will publish the updated date and give reasonable advance notice of a material adverse change where required or practicable. A change does not retroactively alter a completed transaction. If consent is legally required, continued use alone will not replace that consent.

18. Language and general provisions

The English and Thai texts are intended to communicate the same terms. The English text is the reference version to the extent permitted by law; however, the Thai text and mandatory Thai law prevail wherever Thai law requires. An inconsistency must not be interpreted to remove a mandatory right.

If a provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remainder continues. Delay in enforcing a right is not a waiver. You may not transfer your account or obligations without our consent. We may transfer these Terms as part of a lawful reorganisation or transfer of the Services, provided users' mandatory rights are not reduced. These Terms and incorporated policies form the agreement concerning the Services, without excluding statements or rights that cannot lawfully be excluded.

19. Notices

We may provide notices through the Site, the account or the latest email address supplied by you. Legal notices to Weeboon may be sent to support@weeboon.com and, where formal service by post is required, to VISEO COMPANY LIMITED, 1697/148, 14th Floor, Lat Phrao Road, Samsen Nok, Huai Khwang, Bangkok 10310, Thailand.